Return & Refund Policy

Overview

At Shams Sports, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

You may request a return if:

• The item received is damaged or defective.
• The wrong product was delivered.
• The product is unused and in its original packaging.

Return Period

• Return requests must be made within 7 days of receiving the product.
• Requests made after this period may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Used products
• Products damaged by customer misuse
• Products without original packaging
• Clearance or sale items (if applicable)

Refund Process

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days.

Exchange Policy

If you receive a damaged, defective, or incorrect item, we may offer a replacement or exchange subject to product availability.

Return Shipping

• If the return is due to our mistake (wrong or damaged product), we will cover the return shipping cost.
• For other returns, the customer may be responsible for return shipping charges.

Contact Us

For any return, refund, or exchange request, please contact us:

Shams Sports
Email: shamssports.info@gmail.com
Phone: +92 345 7007951

Policy Updates

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page.

Last Updated: June 2026